Starlink

Introduction

Starlink India ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our satellite internet services in India. This policy is compliant with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information We Collect

Personal Information

Name, email address, phone number, and mailing address
Government-issued identification (Aadhaar, PAN, etc.) as required by Indian law
Payment information (processed securely through Indian payment gateways)
Service location and installation address

Usage Information

Network performance data and bandwidth usage
Device information and technical specifications
Service quality metrics and connection logs
Customer support interactions and service requests

How We Use Your Information

We use your information for the following purposes:

Providing and maintaining Starlink internet services in India
Processing payments and managing your account
Installing and configuring equipment at your location
Providing customer support and technical assistance
Improving service quality and network performance
Complying with Indian legal and regulatory requirements
Sending service updates and important notifications
Preventing fraud and ensuring network security

Data Storage and Security

Your data is stored securely in compliance with Indian data protection laws. We implement reasonable security practices and procedures as required under the IT Act, 2000:

Encryption of sensitive personal data in transit and at rest
Regular security audits and vulnerability assessments
Restricted access to personal information on a need-to-know basis
Data storage in India or in jurisdictions with adequate data protection
Incident response procedures for data breaches

Data Sharing and Disclosure

We may share your information with:

SpaceX and affiliated companies for service provision
Installation partners and service technicians
Payment processors and financial institutions
Government authorities as required by Indian law
Department of Telecommunications (DoT) for licensing compliance
Law enforcement agencies upon lawful request

We do not sell your personal information to third parties.

Your Rights Under Indian Law

Under Indian data protection laws, you have the right to:

Access your personal information we hold
Correct inaccurate or incomplete information
Withdraw consent for data processing (where applicable)
Request deletion of your data (subject to legal retention requirements)
Opt-out of marketing communications
File a complaint with the appropriate authority

To exercise these rights, contact us at privacy@starlinkindiaconnect.com

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website and monitor service performance. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

For questions about this Privacy Policy or your personal data:

Starlink India

Email: privacy@starlinkindiaconnect.com

Phone: +18666065103

Address: 14th Floor, SKAV 909, Lavelle Road, Bengaluru, Karnataka 560001