Terms of Service

Starlink India provides satellite-based broadband internet services:

• Residential and Roam service plans across India
• Pre-booking available with 50% discount on hardware (Early Bird Sale promotion)
• Equipment includes satellite dish, router, cables, and mounting hardware
• Service subject to regulatory approvals and licensing from DoT
• Expected shipping: January 2026
• Coverage dependent on satellite network availability

• Pre-booking requires payment of device cost (₹15,000 with 50% Early Bird Sale discount)
• Monthly service plans activate after equipment installation
• Pre-booking is refundable before shipment
• 30-day money-back guarantee after delivery
• Estimated delivery: January 2026 (subject to regulatory approval)
• We reserve the right to cancel pre-bookings if service cannot be provided
• Prices subject to applicable GST and taxes

Promotional pricing available during Early Bird Sale pre-booking period. Regular pricing applies after promotion ends. All prices exclude GST.

• Free professional installation included with pre-booking
• Self-installation option available with detailed instructions
• Equipment remains property of Starlink India until full payment
• You are responsible for equipment maintenance and protection
• Equipment must be returned in good condition if service is cancelled
• Damaged or lost equipment will be charged at replacement cost
• Clear view of sky required for optimal service

Service quality depends on various factors:

• Satellite coverage and network capacity
• Weather conditions and atmospheric interference
• Installation location and obstructions
• Network congestion during peak hours
• Regulatory restrictions and local regulations

We target 99.9% uptime but do not guarantee uninterrupted service. Speed and latency may vary.

You agree NOT to use Starlink services for:

• Illegal activities or violation of Indian laws
• Transmitting malware, viruses, or harmful code
• Unauthorized access to networks or systems
• Spamming or unsolicited commercial communications
• Infringing intellectual property rights
• Reselling or redistributing service without authorization
• Interfering with satellite network operations
• Activities prohibited under IT Act, 2000

Violation may result in immediate service suspension or termination.

• All payments processed in Indian Rupees (INR)
• Device payment required at pre-booking
• Monthly service fees billed in advance
• Accepted payment methods: Credit/Debit cards, UPI, Net Banking
• GST and applicable taxes added to all charges
• Late payments may result in service suspension
• Refunds processed within 14 business days

30-Day Money-Back Guarantee:

• Full refund if cancelled within 30 days of delivery
• Equipment must be returned in original condition
• Shipping costs for returns may apply
• Monthly service fees prorated for partial months

Pre-Booking Cancellation:

• Full refund if cancelled before shipment
• Cancellation requests via email or customer portal
• Refunds processed within 14 business days

To the maximum extent permitted by Indian law, Starlink India shall not be liable for:

• Service interruptions or degraded performance
• Loss of data or business opportunities
• Indirect, consequential, or punitive damages
• Damages exceeding amounts paid for services
• Issues caused by third-party equipment or software
• Force majeure events beyond our control

Starlink services in India are subject to:

• Licensing and approvals from Department of Telecommunications (DoT)
• Compliance with Indian Telegraph Act, 1885
• Information Technology Act, 2000
• Telecom Regulatory Authority of India (TRAI) regulations
• Data localization and security requirements
• Lawful interception obligations

Service availability is conditional on obtaining and maintaining necessary regulatory approvals.

Any disputes shall be resolved through:

1. Good faith negotiation between parties
2. Mediation if negotiation fails
3. Arbitration under Indian Arbitration and Conciliation Act, 1996
4. Courts of [Jurisdiction] shall have exclusive jurisdiction